Full membership benefits
On completion of your successful application you will have access to all the Managed Services offered through SWAN and the SWAN Membership, including potential participation in the SWAN Management Board (SMB). In addition, as a full SWAN Member you will receive;
- A dedicated Service Desk contact number for desk to desk fault handling
- A named Business Development Manager
- A named Service Delivery Manager and Monthly/Quarterly Service Review meetings
- The ability to order Standard Catalogue Services directly online through the IPMO portal
- Access to Solution Architects for assistance on more complex services
- A named Billing contact
Hub membership benefits
Rather than join SWAN in its own right an organisation can choose to work with an existing SWAN member (a Hub) and receive services through that member's Call Off Contract. The approval process needed to join a Hub should be quicker as a new Call Off Contract is not required. The organisation joining will need to agree working arrangements with the Hub Call Off Customer.
Any SWAN member with their own Call Off Contract can choose to become a Hub and work closely with other Public Sector organisations who may not have the scale or the overall requirement to be a SWAN member in their own right. However, where SWAN can offer benefits to their mutual operations Hub Members work together to take joint advantage of the service and benefits SWAN can bring.
Membership benefits at a glance
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Membership benefits |
Hub member (fully managed) |
Hub member (partially managed) |
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Service desk |
The Call Off Customer will provide a Service desk which will handle all enquiries regarding each SWAN circuit - ideal for organisations who have a small IT team looking after their network or limited experience in this field
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The Hub Member may raise Incidents or Change/Service Requests with the SWAN Service Desk via the Service Information Portal. The SWAN Service Desk responses may be direct to the Hub Member but will include the Call Off Customer Service Desk
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Invoicing |
All invoicing will be dealt with by the Call Off Customer and the proportion owed by the Hub Member will be invoiced to them by the Call Off Customer
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All invoicing will be dealt with by the Call Off Customer and the proportion owed by the Hub Member will be invoiced to them by the Call Off Customer
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Service Review Meetings |
Monthly/Quarterly Service review meetings will be held with the Call Off Customer which can be attended by the Hub member either in person or remotely. Service reports will be distributed via the Call Off Customer
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Monthly/Quarterly Service review meetings will be held with the Call Off Customer which can be attended by the Hub member either in person or remotely. Service reports will be distributed via the Call Off Customer
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Placing new or upgrade orders |
Placing new or upgrade orders will be dealt with by the Call Off Customer
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The Call Off Customer will be responsible for placing all new or upgrade orders (however they can nominate Hub Members with the authority to do so)
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Contractual discussions |
All contractual discussions, notices etc. will be dealt with by the Call Off Customer and they will update each Hub Member
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All contractual discussions, notices etc. will be dealt with by the Call Off Customer and they will update each Hub Member
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Network monitoring |
Access to Solarwinds for monitoring of the network connections will be available to the Call Off Customer only
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Access to Solarwinds for monitoring of the network connections will be available to both the Hub Member and Call Off Customer
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Being a Fully Managed Hub Member allows you to enjoy the benefits of the SWAN Framework providing Wide Area Network connectivity along with access to the Value-Added portfolio without the need to fully engage with Capita directly. The SWAN Call Off Customer will deal directly with Capita on your behalf and use their knowledge and expertise to assist you with getting the most out of the SWAN Framework and Value-Added Services.
As a Partially Managed Hub Member you can choose to engage directly with Capita to place orders or raise incidents, change or service requests. This option may suit an organisation who have some expertise in this field but may not have the staffing levels to provide a service desk covering the hours that the Call Off Customer can.
In addition, if your IT team wish they can have access to the Solarwinds platform to monitor the Network Connections.
