Initial customer contact
If you are interested in joining, complete the contact form and a member of our dedicated team will be in touch to start the process.
The joining process
If your organisation is interested in becoming a full SWAN Member, there is a simple 7 stage process to join, with stage 1 being the initial enquiry.
Stage
01
Stage
02
1st meeting
At this stage we'll contact you and arrange to come and see you to discuss SWAN further. In this meeting we'll take you through SWAN in as much detail as you require, answering any initial questions you have on the network and the service. We will also explain what's involved in joining SWAN.
Stage
03
Commitment statement
We will issue a Commitment Statement at this stage which we ask you to sign and return to us. This commits you to engaging in the process, however it does not in any way oblige you to join SWAN.
Stage
04
2nd meeting
Following an initial receipt of your requirements, we will start working on producing an initial solution, associated pricing and business case. We will then look to present this to you in a meeting attended by representatives of both Capita and the SWAN Authority.
Stage
05
3rd meeting
Having refined the solution, costs and business case through feedback and discussion, we will present a final proposal for how SWAN can best meet your requirements. We will also progress your membership of SWAN, including the formal invitation to join. This can be direct membership in your own right, or as detailed in our membership pages, through a Hub.
Stage
06
Review customer-call off
At this stage the overall submission is reviewed by all parties including the existing SWAN members as part of the SWAN Management Board. This typically takes 2 to 4 weeks and allows for all necessary governance to be followed, including review of all contract documentation and required approvals, leading to acceptance as a candidate SWAN Call Off Customer.
Stage
07
Signing off
The final stage is the sign-off of the SWAN Membership Agreement and the Call Off Contract. Welcome to SWAN.
How to become a SWAN member
Contact our team to find out more about SWAN membership options and benefits.
JoinSWAN is a very good collaboration partnership with a strong governance model in place, there is always a route to and an escalation point; with joined-up communication, collaboration and security in place it really does provide a good end-to-end service for its members.Eileen Dargo, SWAN Service Manager, NHS NSS