As a result of advances in IT and digitisation, and the ubiquity of technology in modern lives, digital transformation has become many countries’ watchword – Scotland is no exception. Research* commissioned by Capita Technology Solutions on behalf of SWAN explores the impact of digital technology and examines the views of 2,000 Scottish citizens on digitisation in the public sector. It reveals a strong appetite for innovation and change across the country.
The research focuses on three fundamental areas of Scotland’s public sector – healthcare, local government, and education. It asks how smart technologies and the Internet of Things (IoT) could improve citizens’ experiences. Interest in initiatives such as the ‘smart hospital’, the ‘smart city’ and the ‘smart campus’ is growing; in Scotland, where one million people live in remote, rural and hard-to-reach areas, technology has significant and exciting potential to bring them closer to public services.
*The research was undertaken in May-June 2019, commissioned by Capita on behalf of SWAN and conducted by independent market research company, Opinium. The total sample size of 2,000 consists of Scottish adults aged 18 or over, from all regions of the country.