This Value-Added Service can cover components including but not limited to IP-PBX, Contact Centre platforms, Multimedia/Omnichannel contact platforms, voice recording, Workforce Optimisation (WFO), IVR (Interactive Voice Response) services, structured cabling, in-building fibre, IP and standard handsets, SIP gateways, telco circuits and gateways (e.g. legacy analogue and digital customer lines to be migrated to SWAN SIP Trunks). It can also cover active components including but not limited to management software, call analysis software, technical support services and staffing. The service includes the option to procure new equipment, as part of the overall SWAN Managed IP-PBX service. The service can range from an entry level of ‘break fix’ for organisations with their own management capabilities and systems, through to new design and deployment for green-field sites, with proactive monitoring and full management. As a system integrator we can provide managed support services for the majority of PBX and IP-PBX vendors operating in the UK and when appropriate we quote for system upgrades and new replacements in the same vendor-neutral manner.